It seems there are two groups of people in this world: those who are easily insulted and those who are not. Personally, I feel that I fall into the latter group, so I’ve decided to work on this. Having little prior experience in this area made me realize that I have to tread carefully so as not to destroy any friendships or relationships, at least not yet. This is why, instead of focusing on people I meet, I decided to focus on the voices I hear. Shall I explain?
If you’ve ever called a business, school, or doctor’s office, you are often greeted with the following message, “Hi, you’ve reached ___. Please listen carefully because our menu options have recently changed. If you are trying to reach ___, please press 1, etc., etc., etc.” Now, here is where the situation gets murky for someone like me: Is this a compliment or an insult? After all, if she (and it’s usually a she) is telling me to listen carefully, she’s assuming that I am smart enough to have memorized the previous options. I mean, why else would I have to listen carefully? On the other hand, this could be perceived as an insult, because let’s face it, does she think I didn’t notice that this is the same message that’s been playing for the past five years? The menu options have not changed recently, and quite frankly, I’m tired of having to hear about it every time I call. However, I figured that before I made my decision about whether or not to be insulted, I would give the company the benefit of the doubt. So I continued with my call and listened for the option that would allow me to speak to a customer representative. Well, apparently they weren’t lying when then said I should listen carefully. After following the directions and pressing a never-ending sequence of numbers, I was finally booted out of the system with a message saying, “We are unable to process your request. Please call back when you are able to listen carefully.” I think – I could be wrong – that this was an insult.